Refund Policy

Last Updated: 2nd April 2025

We want you to be happy with your purchase. If you need to return an item, please read the following policy.

1. Change of Mind Returns

• Please note that we do not accept "change of mind" returns or refunds. 

2. Faulty or Incorrect Items

Under the Australian Consumer Law, you are entitled to a refund, replacement, or repair if:

• An item is faulty, unsafe, or does not match the description.

• You received the wrong product.

Please contact us at info@playschool.com.au within 7 days of receiving your order with details and photos of the issue.

3. Non-Returnable Items

We do not accept returns on:

• Customer used or damaged items (unless faulty)

• Sale or clearance items
  

4. Processing Refunds

• Approved refunds will be processed within 5-7 business days.

• Refunds will be issued to the original payment method.

For return requests, email info@playschool.com.au